Privacy Policy

Sky Dog Gutter Care
Last updated: 12 October 2026

1. Introduction

Sky Dog Gutter Care respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, www.skydogguttercare.com.au, make an enquiry, request a quote or use our gutter cleaning services.

We handle personal information in accordance with applicable Australian privacy laws.

2. Information We Collect

We may collect the following information:

Contact Information: Your name, email address, telephone number, property address and other contact details provided when making an enquiry or booking a service.

Property and Service Information: Information about your property, gutter cleaning requirements, access arrangements, photographs and other details needed to prepare quotations or perform services.

Customer and Transaction Records: Quotes, bookings, service history, invoices, payments and communications relating to our services.

Website Usage Information: Information such as your IP address, browser type, device information, pages visited and interactions with our website.

We generally collect personal information directly from you through our website, enquiry forms, telephone calls, emails, SMS messages and other communications. We may also obtain relevant property information from publicly available sources where appropriate.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and provide gutter cleaning quotations.
  • Arrange, schedule and perform gutter cleaning services.
  • Communicate about bookings, appointments and completed work.
  • Prepare invoices and maintain customer records.
  • Provide service-related follow-ups and cleaning reminders.
  • Improve our website, customer experience and business operations.
  • Send promotional communications where permitted by law.
  • Comply with legal and regulatory obligations.

We do not sell your personal information to third parties for their independent marketing purposes.

4. Disclosure of Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide services.

These may include:

  • Employees, contractors and service providers involved in delivering our services.
  • Customer management, booking and communication platforms.
  • Website hosting, IT and data storage providers.
  • Payment processing and accounting providers.
  • Professional advisers where required.
  • Government authorities or other parties where required or authorised by law.

We take reasonable steps to ensure that service providers handle personal information appropriately and maintain suitable confidentiality and security measures.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and measure the effectiveness of our marketing.

These technologies may collect information about how visitors use our website, including pages viewed, browser information and interactions with our content.

Some analytics and advertising services may use third-party cookies or tracking technologies.

You can manage or restrict cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Overseas Data Storage and Processing

Some third-party software, hosting and communication providers used by our business may store or process information outside Australia.

Where this occurs, we take reasonable steps, as applicable, to ensure personal information is handled appropriately and protected in accordance with relevant legal requirements.

7. Security and Storage

We take reasonable measures to protect personal information against unauthorised access, misuse, interference, loss, modification and disclosure.

These measures may include secure software platforms, restricted access and appropriate administrative and technical safeguards.

However, no method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary for our business operations, recordkeeping and legal obligations. Information that is no longer required will be securely deleted or de-identified where appropriate.

8. Marketing Communications

We may occasionally contact customers with information about gutter cleaning services, maintenance reminders or relevant offers.

Promotional emails and SMS messages will only be sent where we have the consent or other lawful basis required under Australian law.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing will not prevent us from sending necessary communications relating to existing bookings or services.

9. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask that inaccurate or outdated information be corrected.

We will consider and respond to requests in accordance with applicable privacy laws.

You may also request deletion of your information, subject to any legal or legitimate business recordkeeping requirements.

10. Privacy Enquiries and Complaints

If you have a question or concern about how we handle your personal information, please contact us using the details below.

We will review your enquiry or complaint and endeavour to respond within a reasonable timeframe.

Where applicable, if you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology or legal obligations.

The latest version will be published on our website, together with the date it was last updated.

12. Contact Us

Sky Dog Gutter Care
Website: www.skydogguttercare.com.au
Email: hello@skydogguttercare.com.au
Phone: 0451 998 800

For privacy-related enquiries, please contact us by email or telephone during normal business hours.

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